Frequently Asked Questions (FAQs)
Q: Where can I contact you?
A: You can reach us via SMS at 786-653-3957, place your order directly on our website www.pavlovabyfm.com, or message us on Instagram @pavlovabyfm.
Q: Can I place an order for today?
A: For same-day orders, please call or text us at 786-653-3957 to check availability.
Q: When should I place my order?
A: Most of our desserts can be ordered 1 day in advance.
Large creations such as the Wedding Cakelova® require at least 72 hours notice.
For last-minute orders, feel free to contact us directly to check what's available.
Q: How many people does each dessert serve?
A: Each product page shows the number of portions for every size, so you can choose the right one for your celebration. Not sure? Text us and we'll help you pick.
Q: Can I order a cake with a number, letter or special shape?
A: Yes. Our Cakelova® Letter or Number, Pistachio Cakelova Letter or Number and One-Digit / Two-Digit Pavlova let you choose your number or letter right on the product page. For other shapes (heart, star and more), text us at 786-653-3957 with your date and number of guests and we'll send you a quote.
Q: Can I add a personal message?
A: Yes. Add our gift card with your personal message ($5) on the product page, and we'll include it with your order.
Q: Do you take corporate or event orders?
A: Yes. We prepare gifts and desserts for companies, clients and events. Visit our Corporate Gifting page or text us at 786-653-3957.
Q: Can I request my delivery at a specific time?
A: We offer delivery within scheduled time windows to ensure quality and freshness:
Morning: 10:00 AM – 2:00 PM
Afternoon: 3:00 PM – 8:00 PM
Specific delivery times are not guaranteed.
Q: How much does delivery cost?
A: The delivery fee depends on the distance from our kitchen to your address. See all our rates here: Delivery Rates. The exact fee is calculated automatically at checkout.
Q: What happens if I am not home when the delivery arrives?
A: Please add delivery instructions at checkout (gate code, apartment, recipient and phone). Our driver will let you know when your order is on the way.
If no one is available, you don't answer the phone and there are no delivery instructions, we will not be able to leave your order. You can pick it up at 865 NE 208th Terrace, Miami, FL 33179 within the next 12 hours. If it isn't picked up, the order will be canceled and there will be no refund.
Q: What are the pickup times?
A: Pickup times are scheduled based on production and availability.
You will receive a specific pickup time once your order is confirmed. Orders not picked up within 24 hours will be canceled with no refund.
Q: Where can I pick up my order?
A: You can pick up your order at
865 NE 208th TERRACE, MIAMI, FL 33179
Q: How should I store my dessert?
A: Keep it refrigerated until serving. Our desserts are made with fresh cream and fruit, so they are best enjoyed the same day.
Q: Can I transport it in my car?
A: Yes. Place the box on a flat surface (the floor of the car or a flat trunk works best), keep the air conditioning on, avoid direct sun and refrigerate it as soon as you arrive.
Q: Do your desserts contain allergens?
A: Our desserts contain or may contain almonds, pecans and other tree nuts, dairy, eggs and gluten. If you have a severe allergy, please contact us before ordering.
Q: Do you have gluten-free options?
A: Yes. Our Classic Pavlova is naturally gluten-free. Our Cakelovas contain gluten because of the tres leches cake, but we can prepare them gluten-free on request. Please text us at 786-653-3957 before ordering.
Q: Can I cancel my order?
A: Cancellations must be made at least 3 days before your pickup or delivery date, and 50% of the order amount is non-refundable.
Cancellations made less than 3 days before the pickup or delivery date are not eligible for a refund, as each creation is made fresh and especially for you. See our Refund Policy.
Q: What if there is a problem with my order?
A: Text a photo of the product to 786-653-3957 within 2 hours of pickup or delivery so we can review it. Because our desserts are perishable, we can't accept returns once delivered.
Q: Do you ship to other cities/states?
A: We do not ship nationally. We deliver within Miami-Dade, Broward and West Palm Beach, or you can pick up your order at our kitchen.
