Refund policy

Refund Policy — Pavlova by FM

All our products are handcrafted and perishable. Because they are edible items, no returns or refunds are accepted once the order has been delivered.

If there is a problem with your order

• If your order arrived with a problem (damage during transport or an error in the order), please notify us within 2 hours of delivery by texting a photo of the product to 786-653-3957.
• Claims received after that period, or for products already consumed, will not be eligible for reimbursement.
• As a gesture of goodwill, we may offer an in-store credit or a discount on your next order, at our discretion.

Non-refundable items

• Personalized orders (favors, special decorations, special orders) are not refundable under any circumstances.
• Perishable items (such as food) cannot be returned.
• We cannot accept returns on sale items or gift cards.

Please get in touch if you have questions or concerns about your specific item.

Cancellations

• Cancellations must be made at least 3 days before your pickup or delivery date.
• When you cancel an order, 50% of the order amount is non-refundable.
• Cancellations made less than 3 days before the pickup or delivery date are not eligible for a refund.
• If the order has already been processed or is already ready, we cannot make any type of refund.

Pickup orders

• If you can't pick up your order at the agreed time, please let us know in advance.
• Orders not picked up within a maximum of 24 hours will be canceled, and there will be no refund.

Delivery orders

If you are not available, don't answer the phone and there are no delivery instructions, we will not be able to leave your order. In that case:

• You can pick it up at our location, 865 NE 208th Terrace, Miami, FL 33179, within the next 12 hours.
• If it isn't picked up, the order will be canceled, and there will be no refund.

By completing your purchase, you accept this policy.